Privacy Policy

1. Introduction

Acrewity ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

IMPORTANT DISCLAIMER:

WE MAKE NO GUARANTEES ABOUT THE SECURITY OR PRIVACY OF YOUR DATA. USE THIS SERVICE AT YOUR OWN RISK. WE ARE NOT LIABLE FOR ANY DATA BREACHES, UNAUTHORIZED ACCESS, OR LOSS OF PERSONAL INFORMATION.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address (for account registration and communication)
• Account credentials (username, encrypted passwords)
• API usage data and logs
• Communication records (support tickets, emails)

Important: We do NOT store billing information on our servers. All payment data is handled exclusively by Paddle, our payment processor.

2.2 Technical Information

We automatically collect certain technical information:

• IP addresses and location data
• Browser type and version
• Device information
• Usage statistics and analytics
• Cookies and tracking technologies
• API request logs and responses

2.3 Data Processed Through Our Services

Our services may process various types of data that you submit, including but not limited to:

• Files you upload for conversion or processing (images, PDFs, documents)
• Text content submitted to our API services
• URLs and web content processed through our services
• Any other data processed through our API endpoints

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing transactions and billing
• Customer support and communication
• Service improvement and analytics
• Security monitoring and fraud prevention
• Legal compliance and enforcement
• Marketing communications (with your consent)

4. DATA SECURITY DISCLAIMER

NO SECURITY GUARANTEES:

While we implement reasonable security measures, WE CANNOT GUARANTEE THE SECURITY OF YOUR DATA. Internet transmission and electronic storage are inherently insecure. We disclaim all liability for:

• Data breaches or unauthorized access
• Loss or corruption of personal information
• Identity theft or fraud
• Interception of communications
• Third-party security failures

YOU ACKNOWLEDGE AND ACCEPT THESE RISKS BY USING OUR SERVICE.

5. Data Storage and Processing

IMPORTANT DATA STORAGE NOTICE:

WE MINIMIZE DATA STORAGE ON OUR SERVERS. Your data is primarily stored and processed by third-party services, but we may temporarily store certain data:

• Infrastructure - Google Cloud Platform: Our services are hosted on Google Cloud Platform infrastructure. Your data is processed within Google's secure data centers. See Google Cloud Privacy
• Primary Storage - Supabase: Handles user accounts, authentication, and database storage. See Supabase Privacy Policy
• Payment Processing - Paddle: Processes all payments and billing information. See Paddle Privacy Policy
• Temporary Files: Generated files (PDFs, images, documents) may be temporarily stored on our servers during processing
• Service Logs: Operation logs and email delivery confirmations may be stored for debugging
• Email Verification: Verification tokens stored temporarily in our database
• Third-Party API Data: Data processed through our services may be sent to various external APIs

WE HAVE NO CONTROL OVER THIRD-PARTY STORAGE, BACKUP, OR SECURITY PRACTICES. Temporary files on our servers are not guaranteed to be secure and may be retained longer than intended due to technical issues.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party services that help operate our platform
• Payment Processors: For billing and transaction processing
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Third-Party APIs: When you explicitly use services that require data sharing

NO CONTROL OVER THIRD PARTIES:

We have no control over third-party privacy practices. WE ARE NOT RESPONSIBLE FOR HOW THIRD PARTIES HANDLE YOUR DATA, even if shared through our service. For information about how our key partners handle your data, please review:

• Supabase Privacy Policy
• Paddle Privacy Policy

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We make no guarantees about the privacy laws or data protection standards in these jurisdictions.

8. Temporary File Storage and Service Processing

SERVICE DATA PROCESSING DISCLAIMER:

When you use our services, WE MAY TEMPORARILY STORE AND PROCESS DATA ON OUR SERVERS, including:

• Generated Files: PDFs, images, QR codes, sitemaps, and documents created by our services
• Processed Content: Web pages, emails, API responses, and other data you send through our services
• Intermediate Files: Temporary files created during processing operations
• Service Logs: Error messages, operation status, and debugging information

SECURITY WARNING: These temporary files are stored on our servers with minimal security measures. They may be accessible to our system administrators and could be retained longer than intended due to technical issues. DO NOT SEND SENSITIVE, CONFIDENTIAL, OR PERSONAL DATA THROUGH OUR SERVICES.

THIRD-PARTY EXPOSURE: Data processed through our services may be sent to external APIs where it becomes subject to their privacy policies and security practices.

9. Data Retention

We retain your data for as long as necessary to provide services or as required by law. We may retain certain information indefinitely for legitimate business purposes. Temporary files and processed data may be retained indefinitely due to automated backup systems and technical limitations.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to limitations)
• Object to processing
• Data portability

However, we reserve the right to deny requests that are unreasonable, repetitive, or would compromise system security.

11. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and advertising. By using our service, you consent to our use of these technologies.

12. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

13. GDPR and CCPA Compliance

While we make reasonable efforts to comply with applicable privacy laws, we make no warranties about legal compliance. Users in regulated jurisdictions use our service at their own risk.

14. Data Processing Legal Basis

We process your data based on:

• Contract Performance: To provide our services
• Legitimate Interest: For business operations and improvements
• Legal Compliance: To meet regulatory requirements
• Consent: Where explicitly provided

15. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with external services. We are not responsible for their privacy practices and encourage you to read their privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice. Continued use of the service after changes constitutes acceptance of the updated policy.

17. LIMITATION OF LIABILITY

PRIVACY-RELATED LIABILITY DISCLAIMER:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR PRIVACY-RELATED DAMAGES, including:

• Identity theft or impersonation
• Financial fraud or losses
• Reputational damage
• Emotional distress
• Loss of privacy or confidentiality
• Stalking or harassment by third parties

18. Contact Information

For privacy-related questions or requests, please use our contact form below:

Note: We make no guarantees about response times or resolution of privacy requests.